Written by a lawyer who has lived it

This site is a small library of working guides for people who are suddenly being asked to make medical decisions for someone they love. Each guide walks through one situation end to end: what to ask, who to ask for, which words actually get a response, and what to put in writing so the answer sticks after the conversation ends. The Acronym Book is free, the four guides cover hospital stays, babies, aging parents and provider accountability, and The Advocacy Circle is a monthly room where members can bring their own situation and get help thinking it through.

It is written for the daughter on hold with insurance at eleven at night, the partner reading a discharge summary they were never trained to read, and the person who has been told “that’s just how it works here” and does not believe it. You do not need a medical background to use any of it. You need to know what to say next, and in what order.

Everything here is written by Keesha Chase. She is a lawyer, not a hospital-based patient advocate: she does not sit at the bedside for a living. Her legal work is built around duty of care and negligence, which means the question underneath every guide here is the one the law actually asks. What did this provider owe you, where did they fall short of it, and what record would prove it later.

She came to this the way most people do, the hard way. She has been wronged by medical providers herself, and she has had to advocate for her own husband, her children and her father through their care. What is in these guides is what she needed in those rooms and could not find anywhere: the language, the escalation steps, and the paper trail.

The guides are educational. They are not legal advice, and they are not a substitute for care from your own clinicians. What they are is the preparation most families never get, written in plain language, priced so that cost is not the reason you go in unprepared.